Privacy Policy

Effective Date: 23rd June 2025

At Scallywags Pet Shop, we are committed to safeguarding the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, www.scallywags-petshop.co.uk.

We understand that your personal data belongs to you, and we are fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Scallywags Pet Shop is based at 814–816 Wickham Road, Croydon CR0 8EB. We operate a physical pet shop and grooming parlour, as well as this online platform to showcase our services and offerings.

2. Information We Collect

When you interact with our website, we may collect the following personal information:

Contact information: such as your name, email address, or phone number when you submit a contact form or subscribe to our newsletter.
Order information: including your name, address, and payment method when you make a purchase (processed via Wix secure checkout or third-party payment providers).
Usage data: such as IP address, browser type, pages visited, and referring sites — collected automatically through cookies and analytics tools.
Voluntary data: such as product reviews, survey responses, or grooming appointment notes (if submitted online).

3. How We Use Your Information

We may use your personal data to:

Process and deliver orders placed via our website.
Respond to your enquiries or customer service requests.
Provide updates, offers, and promotions if you have subscribed to our newsletter.
Improve our website performance and understand user behaviour through analytics.
Meet our legal obligations under UK law.

We do not sell your personal data to third parties.

4. Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance user experience, remember preferences, and analyse traffic.

We may use:

Essential cookies for website functionality
Performance cookies (e.g., Wix Analytics, Google Analytics) to track visitor usage anonymously
Marketing cookies (if enabled) for tailored promotions

When you first visit the site, a cookie banner allows you to manage your consent preferences in line with UK GDPR requirements.

5. Third-Party Services

We may share data with trusted service providers for the purposes of:

Payment processing (e.g., Wix Payments, Stripe, PayPal)
Email marketing (e.g., Wix Email Campaigns)
Website hosting and security (Wix platform)
Analytics and performance (Google Analytics, Wix Site Analytics)

These providers are contractually required to handle your data securely and lawfully.

6. Data Storage and Security

All personal data is stored securely via Wix's servers, which are fully GDPR-compliant and employ industry-standard encryption and security controls. We take appropriate steps to prevent unauthorised access, alteration, or disclosure of your information.

7. Your Data Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent to marketing communications
Object to or restrict certain types of data processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at:
Email: scallywagspetshop@outlook.com
Phone: 020 8777 3440

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including satisfying any legal, accounting, or reporting requirements.

9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. When we do, we will revise the "Effective Date" at the top of this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please get in touch with us:

Scallywags Pet Shop
814–816 Wickham Road, Croydon CR0 8EB
Email: scallywagspetshop@outlook.com
Phone: 020 8777 3440